Front Desk & Client Experience Specialist

H&R Block, Inc.; Raymondville (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling and intake. This in-person role works with a team of tax professionals and can lead to growth into tax preparation or office leadership.

You will greet clients, answer calls, schedule appointments, handle check-ins, and maintain a professional environment while handling confidential information with care.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling and intake. This in-person role works with a team of tax professionals and can lead to growth into tax preparation or office leadership.

You will greet clients, answer calls, schedule appointments, handle check-ins, and maintain a professional environment while handling confidential information with care.