Front Desk & Client Care Specialist (Tax Office)

H&R Block, Inc.; Edinburg (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

H&R Block is seeking a Client Service Professional / Receptionist to greet clients, manage check-ins, and coordinate scheduling in a fast-paced office. This in-person role supports tax professionals and daily operations, offering a pathway into tax preparation or leadership with on-site training and team collaboration.

The position emphasizes client-facing excellence, confidentiality, and strong organizational skills. Evening and weekend shifts during tax season are required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills when serving clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a Client Service Professional / Receptionist to greet clients, manage check-ins, and coordinate scheduling in a fast-paced office. This in-person role supports tax professionals and daily operations, offering a pathway into tax preparation or leadership with on-site training and team collaboration.

The position emphasizes client-facing excellence, confidentiality, and strong organizational skills. Evening and weekend shifts during tax season are required.