Front Desk Specialist & Admin Support

Dutech Systems; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dutech Systems in Boston, MA, seeks a professional Receptionist to provide front-desk support, greet visitors, route calls using Five9, and handle basic administrative tasks. The role emphasizes customer service, organization, and clear communication in a fast-paced environment.

You will scan documents, manage filing, process mail, and assist with projects while maintaining accurate records and using Microsoft Office daily.

Qualifications

• Customer service experience required.
• Experience answering and routing calls.
• Proficiency with Microsoft Office.
• Front desk reception experience.
• Document scanning and PDF management.
• Electronic filing and records management.
• Mail processing duties.
• Strong organization and attention to detail.
• Excellent communication and multitasking.

Responsibilities

• Answer and route multi-department calls using the Five9 telephone system.
• Greet customers and visitors at the department entrance in a professional manner.
• Provide excellent customer service and respond to basic inquiries.
• Scan documents into PDF format and maintain electronic files.
• Index and organize boxes of files in preparation for scanning.
• Open, sort, and distribute daily mail.
• Assist with various administrative projects and office tasks as needed.
• Maintain accurate and organized records.
• Use Microsoft Office Suite for daily administrative activities.

Skills

Customer Service – Required

Phone Answering & Call Routing – 9

Microsoft Office Suite – Required

Reception / Front Desk Support

Document Scanning & PDF Management

Electronic Filing & Records Management

Mail Processing

Organization & Attention to Detail

Communication & Multitasking

Tools

Five9 Telephony System

Job description

Dutech Systems in Boston, MA, seeks a professional Receptionist to provide front-desk support, greet visitors, route calls using Five9, and handle basic administrative tasks. The role emphasizes customer service, organization, and clear communication in a fast-paced environment.

You will scan documents, manage filing, process mail, and assist with projects while maintaining accurate records and using Microsoft Office daily.