Customer Service Front Desk

Soni Resources Group; Boston (MA); On-site; USD 33,000 - 37,000; Full time

Job summary

Soni Resources Group in Dorchester, MA seeks a friendly Front Desk / Customer Service Representative to be the first point of contact for customers, visitors, and callers. You will handle front desk duties, answer inquiries, direct questions, and support general administrative operations.

The role requires 1–3 years of related experience, excellent communication, and a professional demeanor. Compensation is $24–$27 per hour; this is a contract-to-hire opportunity based in Dorchester.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• 1–3 years of front desk, customer service, receptionist, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and welcome customers, visitors, and guests in a professional and courteous manner.
• Answer, screen, and route incoming phone calls and emails.
• Respond to customer questions and provide accurate information regarding products, services, policies, and procedures.
• Assist customers with requests, concerns, scheduling, and general inquiries.
• Maintain a professional and organized reception/front desk area.
• Schedule appointments and maintain calendars as needed.
• Process customer information, forms, payments, or basic transactions when applicable.
• Enter and maintain accurate customer and administrative records.
• Handle customer complaints and resolve routine issues professionally, escalating more complex matters when necessary.
• Communicate with internal departments to ensure customer needs are addressed promptly.
• Receive and distribute mail, packages, and other correspondence.
• Assist with general administrative and clerical duties.
• Maintain confidentiality of customer and company information.

Skills

Front desk

Customer service

Phone etiquette

Multitasking

MS Office

Communication

Education

High school diploma

Tools

MS Office

Job description

Dorchester , Massachusetts Contract To Hire Sep 10, 2026

We are seeking a friendly, professional, and customer-focused Front Desk / Customer Service Representative to serve as the first point of contact for customers, visitors, and callers. This position is responsible for providing excellent customer service, handling front desk activities, answering questions, directing inquiries, and supporting general administrative operations.

Key Responsibilities

• Greet and welcome customers, visitors, and guests in a professional and courteous manner.
• Answer, screen, and route incoming phone calls and emails.
• Respond to customer questions and provide accurate information regarding products, services, policies, and procedures.
• Assist customers with requests, concerns, scheduling, and general inquiries.
• Maintain a professional and organized reception/front desk area.
• Schedule appointments and maintain calendars as needed.
• Process customer information, forms, payments, or basic transactions when applicable.
• Enter and maintain accurate customer and administrative records.
• Handle customer complaints and resolve routine issues professionally, escalating more complex matters when necessary.
• Communicate with internal departments to ensure customer needs are addressed promptly.
• Receive and distribute mail, packages, and other correspondence.
• Assist with general administrative and clerical duties.
• Maintain confidentiality of customer and company information.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• 1–3 years of front desk, customer service, receptionist, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional, friendly, and approachable demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office and standard office equipment.
• Ability to handle difficult customer situations with patience and professionalism.

Compensation: $24-27/hr

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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