Administrative Support Specialist | Customer Service & Records

Dutech Systems; Stow, Northern (MA, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Dutech Systems in Stow, MA is seeking an organized Administrative Assistant to handle front-line calls, mail, and records for the BPV Division.

You will manage COI fees, print and mail documents, and prepare renewal notices, while maintaining accurate files and supporting daily operations. The role requires strong communication, multitasking, and proficiency with Outlook, Word, Excel.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Excellent customer service skills.
• Ability to multitask and prioritize work effectively.
• Dependable, organized, and detail-oriented.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) with at least 1 year of experience.

Responsibilities

• Answer and route calls professionally and courteously.
• Deliver excellent service to internal and external customers.
• Handle incoming/outgoing mail processes.
• Process COI fees and related docs.
• Print and mail certificates, invoices, and violation notices.
• Prepare and send license renewal notices and related letters.
• Scan, organize, file and maintain records.
• Maintain accurate electronic and physical files.
• Assist with routine admin tasks.
• Prioritize tasks and meet deadlines.
• Provide general admin support to the BPV Division.
• Perform additional duties to support Division operations.

Skills

Verbal and written communication

Telephone etiquette

Customer service

Multitasking & prioritization

Dependable, organized, detail-oriented

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Dutech Systems in Stow, MA is seeking an organized Administrative Assistant to handle front-line calls, mail, and records for the BPV Division.

You will manage COI fees, print and mail documents, and prepare renewal notices, while maintaining accurate files and supporting daily operations. The role requires strong communication, multitasking, and proficiency with Outlook, Word, Excel.