Receptionist

Dutech Systems; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dutech Systems in Boston, MA, seeks a professional Receptionist to provide front-desk support, greet visitors, route calls using Five9, and handle basic administrative tasks. The role emphasizes customer service, organization, and clear communication in a fast-paced environment.

You will scan documents, manage filing, process mail, and assist with projects while maintaining accurate records and using Microsoft Office daily.

Qualifications

• Customer service experience required.
• Experience answering and routing calls.
• Proficiency with Microsoft Office.
• Front desk reception experience.
• Document scanning and PDF management.
• Electronic filing and records management.
• Mail processing duties.
• Strong organization and attention to detail.
• Excellent communication and multitasking.

Responsibilities

• Answer and route multi-department calls using the Five9 telephone system.
• Greet customers and visitors at the department entrance in a professional manner.
• Provide excellent customer service and respond to basic inquiries.
• Scan documents into PDF format and maintain electronic files.
• Index and organize boxes of files in preparation for scanning.
• Open, sort, and distribute daily mail.
• Assist with various administrative projects and office tasks as needed.
• Maintain accurate and organized records.
• Use Microsoft Office Suite for daily administrative activities.

Skills

Customer Service – Required

Phone Answering & Call Routing – 9

Microsoft Office Suite – Required

Reception / Front Desk Support

Document Scanning & PDF Management

Electronic Filing & Records Management

Mail Processing

Organization & Attention to Detail

Communication & Multitasking

Tools

Five9 Telephony System

Job description

We are seeking a professional and customer-focused Receptionist to provide front-desk support and manage incoming calls using the Five9 telephone system. The role will handle customer greetings, call routing, document scanning and filing, mail processing, and other administrative tasks as needed.

Key Responsibilities

• Answer and route multi-department calls using the Five9 telephone system.
• Greet customers and visitors at the department entrance in a professional manner.
• Provide excellent customer service and respond to basic inquiries.
• Scan documents into PDF format and maintain electronic files.
• Index and organize boxes of files in preparation for scanning.
• Open, sort, and distribute daily mail.
• Assist with various administrative projects and office tasks as needed.
• Maintain accurate and organized records.
• Use Microsoft Office Suite for daily administrative activities.

Required Skills

• Customer Service – Required
• Phone Answering & Call Routing – Required
• Microsoft Office Suite – Required
• Reception / Front Desk Support
• Document Scanning & PDF Management
• Electronic Filing & Records Management
• Mail Processing
• Organization & Attention to Detail
• Communication & Multitasking