Guest Experience Leader - Front Desk Supervisor

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Peppermill Resort Spa Casino in Reno, NV is seeking a Front Desk Supervisor to oversee front desk operations and staff, ensuring exceptional guest experiences and revenue optimization. The role requires leadership, clear communication, and the ability to manage multiple tasks in a fast-paced environment.

The supervisor will partner with reservations, bell desk, housekeeping, information desk, and concierge to meet guest expectations and special requests while maintaining ticket and log accuracy

Qualifications

• High school diploma or GED required.
• 1+ year front desk experience, preferably in a resort.
• 2+ years in customer service.
• Ability to communicate effectively with staff.

Responsibilities

• Supervise and coach Front Desk staff; provide retraining when needed.
• Coordinate with other departments to meet guest requests (reservations, bell desk, housekeeping, information desk, concierge).
• Evaluate selling strategies and optimize daily revenue.

Skills

Communication

Customer service

Multi-tasking

Team-oriented

Education

High school diploma or GED

Job description

Peppermill Resort Spa Casino in Reno, NV is seeking a Front Desk Supervisor to oversee front desk operations and staff, ensuring exceptional guest experiences and revenue optimization. The role requires leadership, clear communication, and the ability to manage multiple tasks in a fast-paced environment.

The supervisor will partner with reservations, bell desk, housekeeping, information desk, and concierge to meet guest expectations and special requests while maintaining ticket and log accuracy