Front Desk Shift Leader - Guest Experience

Caesars Entertainment; Reno (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Caesars Entertainment seeks a Front Desk Supervisor in Reno to provide supervisory assistance, job knowledge, and support across front office positions, ensuring smooth daily operations and guest satisfaction.

You will supervise front desk clerks, conduct pre-shift briefings, handle guest issues, and assist with VIP arrivals, scheduling, and cross-Department collaboration while upholding PCI compliance and service standards.

Qualifications

• Excellent communication in English (read, write and spoken).
• Ability to perform basic math and operate computer equipment.
• Ability to supervise staff and guide daily goals.
• Follow PCI standards and company policies.

Responsibilities

• Supervise day-to-day front desk activities.
• Perform pre-shift briefings for front desk staff.
• Handle guest complaints and problems.
• Assist with group and VIP arrivals/departures.
• Review scheduling and coordinate with other departments.
• Act as liaison between front desk and other areas.
• Monitor room availability and guest placement.
• Train new and existing front desk clerks.
• Assist guest services as needed.
• Input work orders into Maximo for engineering and housekeeping.
• Monitor upsells through LUXE for agents.
• Ensure front desk kiosks operate correctly.

Skills

Communication skills

English fluency

Team supervision

Flexibility

Math skills

Training others

Job description

Caesars Entertainment seeks a Front Desk Supervisor in Reno to provide supervisory assistance, job knowledge, and support across front office positions, ensuring smooth daily operations and guest satisfaction.

You will supervise front desk clerks, conduct pre-shift briefings, handle guest issues, and assist with VIP arrivals, scheduling, and cross-Department collaboration while upholding PCI compliance and service standards.