Front Desk Lead — Guest Experience Champion

Caesars Entertainment; Stateline (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe properties are seeking a Guest Service Supervisor to greet and check in/out guests, oversee front desk operations, and support a team of Guest Service Agents.

You will manage room assignments, guest accounts, and inquiries, while ensuring four-star service and professional conduct in a dynamic hospitality environment at Lake Tahoe.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service position.
• Literate and fluent in English.
• Ability to type minimum of 35 WPM.
• Excellent guest service skills.
• Ability to handle difficult or stressful situations with tact and diplomacy.
• Working knowledge of Word and Excel.
• Above average mathematical skills.
• Ability to maintain a professional demeanor in stressful situations.
• Demonstrated leadership skills.
• Must be self-reliant and resourceful.
• Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
• Ability to uphold and demonstrate the highest level of integrity in all situations.

Responsibilities

• Reinforces department procedures and guides Guest Service Agents.
• Oversees the administration of room assignments, room departures, guest account charges and payment receipts.
• Provides administrative office assistance.
• Input to supervisors for periodic reviews of assigned personnel.
• Liaison to housekeeping on Graveyard Shift to ensure smooth downtime operations.
• Generates and analyzes pre-downtime reports.
• Maintains manual rack of hotel during downtime each night.
• Replies to Internet reservation inquiries.
• Serves as liaison to IT to execute the date roll and to post room and tax.
• Maintains daily occupancy report statistics.
• Processes Travel Agent commission payments.

Skills

Front desk

Supervisor experience

English fluency

Typing 35 WPM

Customer service

Problem solving

Professional demeanor

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe properties are seeking a Guest Service Supervisor to greet and check in/out guests, oversee front desk operations, and support a team of Guest Service Agents.

You will manage room assignments, guest accounts, and inquiries, while ensuring four-star service and professional conduct in a dynamic hospitality environment at Lake Tahoe.