Front Desk Shift Leader — Guest Experience

Caesars Entertainment; California (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe are seeking a Front Desk Leader to manage daily operations and deliver world-class service. You’ll mentor a skilled team, oversee shift execution and guest relations, and uphold Caesars standards.

The role requires a college degree in hospitality, 2–3 years in front desk roles, fluent English, and strong communication. You’ll lead with integrity in a fast-paced environment, ensuring memorable guest experiences.

Qualifications

• College degree preferred in Hotel or Institutional Management.
• 2–3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English.
• Ability to handle multiple tasks/duties simultaneously.
• Strong communication skills both verbal and written.
• Strong organizational and administrative skills.
• Demonstrated leadership skills.
• Ability to work a rotating shift with fluctuating days off.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Responsibilities

• Builds and retains customer relations while mentoring team members.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success.
• Directs day-to-day operation of the shift to ensure guest service levels.
• Reviews staffing requirements and coordinates with lead staff for service and productivity.
• Handles guest inquiries and complaints efficiently and courteously.
• Administers policies and procedures for the Hotel Department.
• Handles duties of Front Desk operations as needed.
• Recommends changes for personnel including hiring, promotion, demotion and release; approves wage adjustments.

Skills

Communication

Leadership

Multitasking

Organization

English fluency

Education

College degree in hotel/institutional management

Job description

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe are seeking a Front Desk Leader to manage daily operations and deliver world-class service. You’ll mentor a skilled team, oversee shift execution and guest relations, and uphold Caesars standards.

The role requires a college degree in hospitality, 2–3 years in front desk roles, fluent English, and strong communication. You’ll lead with integrity in a fast-paced environment, ensuring memorable guest experiences.