Front Desk Supervisor: Guest Experience Leader

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe, part of Caesars Entertainment, seek a Front Desk leader to drive guest service and team performance on the hotel front desk. You will mentor staff, supervise shifts, and ensure seamless operations across daily front desk activities in a premier resort environment.

The role focuses on fostering a welcoming, energetic atmosphere, upholding high service standards, and delivering the world-class experience guests expect from Caesars brands.

Qualifications

• College Degree preferred.
• 2 to 3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English.
• Ability to handle multiple tasks/duties simultaneously.
• Strong communication skills both verbal and written.

Responsibilities

• Actively build and retain customer relations and mentor team members to provide superior service.
• Hire, train, motivate, evaluate, and supervise staff; coach for success and improvement.
• Direct day-to-day front desk operations ensuring guest comfort meets standards.
• Review staffing requirements and coordinate with lead staff for productivity and priority guests.
• Handle guest inquiries/complaints professionally and implement policies for the Hotel Department.

Skills

Front desk leadership

Customer service

Team management

Communication

Education

College Degree

Job description

Harrah’s and Caesars Republic Lake Tahoe, part of Caesars Entertainment, seek a Front Desk leader to drive guest service and team performance on the hotel front desk. You will mentor staff, supervise shifts, and ensure seamless operations across daily front desk activities in a premier resort environment.

The role focuses on fostering a welcoming, energetic atmosphere, upholding high service standards, and delivering the world-class experience guests expect from Caesars brands.