Guest Services Lead — Front Desk Excellence

Caesars Entertainment; California (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe seeks a guest service supervisor with strong front desk background to oversee check-ins, room assignments, and guest accounts, ensuring four-star service and smooth operations.

You will lead Guest Service Agents, liaise with housekeeping, generate reports, and assist in training. Candidates should have a high school diploma, 2 years front desk experience or 1 year as supervisor, fluent English, and proficient with Word and Excel.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service position.
• Fluent English; able to type at least 35 WPM.
• Excellent guest service skills and the ability to handle stressful situations with tact.
• Proficient in Word and Excel; demonstrates leadership and integrity.

Responsibilities

• Greet and check in/check out guests, ensuring a fun and seamless experience.
• Oversee room assignments, departures, guest charges and payment receipts.
• Provide administrative support and input to supervisors.
• Liaise with housekeeping on night shift operations to ensure smooth downtime.
• Generate and analyze occupancy and other pre-downtime reports.

Skills

Fluent English

Typing 35 WPM

Guest service skills

Leadership skills

Problem solving

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe seeks a guest service supervisor with strong front desk background to oversee check-ins, room assignments, and guest accounts, ensuring four-star service and smooth operations.

You will lead Guest Service Agents, liaise with housekeeping, generate reports, and assist in training. Candidates should have a high school diploma, 2 years front desk experience or 1 year as supervisor, fluent English, and proficient with Word and Excel.