Hotel Front Desk Lead – Guest Services

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe, operated by Caesars Entertainment, seeks a skilled front desk supervisor to uphold four-star service standards. You will coordinate guest check-ins/outs, guide Guest Service Agents, and support daily hotel operations at this premier Lake Tahoe resort.

The role requires strong guest service, leadership and problem-solving skills, with fluency in English and the ability to work in a dynamic casino-hotel environment.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service position.
• Literate and fluent in English.
• Ability to type minimum of 35 WPM.
• Excellent guest service skills.
• Ability to handle difficult or stressful situations with tact and diplomacy.
• Working knowledge of Word and Excel.
• Good communication skills.
• Above average mathematical skills.
• Ability to maintain a professional demeanor in stressful situations.
• Demonstrated leadership skills.

Responsibilities

• Reinforces department procedures and guides Guest Service Agents.
• Oversees room assignments, departures, guest charges and receipts.
• Provides administrative office assistance.
• Provides input to supervisors for personnel reviews.
• Acts as liaison to housekeeping on Graveyard Shift for downtime operations.
• Generates and analyzes pre-downtime reports.
• Maintains hotel downtime rack each night.
• Answers Internet reservation inquiries.
• Liaises with IT to post dates and charges.
• Maintains daily occupancy report statistics.
• Processes Travel Agent commissions.

Skills

Guest service

Leadership

Communication

Typing 35 WPM

Problem solving

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Harrah’s and Caesars Republic Lake Tahoe, operated by Caesars Entertainment, seeks a skilled front desk supervisor to uphold four-star service standards. You will coordinate guest check-ins/outs, guide Guest Service Agents, and support daily hotel operations at this premier Lake Tahoe resort.

The role requires strong guest service, leadership and problem-solving skills, with fluency in English and the ability to work in a dynamic casino-hotel environment.