Hotel Front Desk Lead — Guest Experience Champion

Caesars Entertainment; Stateline (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The Front Desk leadership role at Harrah’s and Caesars Republic Lake Tahoe is a dynamic, guest-facing position focused on creating memorable first impressions and exceptional service. The incumbent leads daily front desk operations, ensures smooth shift execution, elevated standards, and strong operational performance.

This role requires a college degree (preferred, especially in hotel management), 2–3 years in a front services position, fluent English, and proven leadership and communication

Qualifications

• College Degree preferred, especially in Hotel or Institutional Management.
• 2–3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English.
• Ability to handle multiple tasks/duties simultaneously.
• Strong communication and organizational skills.
• Demonstrated leadership and team mentoring abilities.

Responsibilities

• Build and retain customer relations; mentor team members for superior service.
• Hire, train, motivate, evaluate, and supervise staff; coach for success.
• Direct day-to-day shift operations to meet Caesars standards.
• Review staffing; adjust and optimize guest service; recognize priority services for tiered guests.
• Handle guest inquiries and complaints courteously and efficiently.
• Administer policies and procedures for the Hotel Department and ensure adherence.
• Perform Front Desk duties as needed to support operations.
• Recommend personnel changes, approve wages, and manage vacations within guidelines.
• Update procedures for promotions and other hotel operation data; inform the team.

Skills

Front desk leadership

Guest service

Staff mentorship

Communication skills

Regulatory compliance

Education

College Degree preferred

Hotel or Institutional Management background

Job description

The Front Desk leadership role at Harrah’s and Caesars Republic Lake Tahoe is a dynamic, guest-facing position focused on creating memorable first impressions and exceptional service. The incumbent leads daily front desk operations, ensures smooth shift execution, elevated standards, and strong operational performance.

This role requires a college degree (preferred, especially in hotel management), 2–3 years in a front services position, fluent English, and proven leadership and communication