Front Desk & Security Host – Full-Time Concierge

FirstService Residential; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate to work independently with strong communication and multitasking skills. You will greet residents, manage guest check-ins, and monitor access control systems.

You must be detailed oriented, able to respond to emergencies, maintain daily logs, and support on-site managers. The role offers full-time hours, comprehensive benefits, and opportunities to develop in hospitality and property management.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Time management

Multitasking

Emergency response

Access control

Log maintenance

Safety procedures

Interpersonal skills

Written communication

Education

High school diploma or equivalency

College level courses in business or hospitality

Tools

Information systems hardware/software

Job description

FirstService Residential is seeking a Front Desk Associate to work independently with strong communication and multitasking skills. You will greet residents, manage guest check-ins, and monitor access control systems.

You must be detailed oriented, able to respond to emergencies, maintain daily logs, and support on-site managers. The role offers full-time hours, comprehensive benefits, and opportunities to develop in hospitality and property management.