Front Desk Supervisor - Guest Services & Security Lead

FirstService Residential; Lauderdale-by-the-Sea (FL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Paid time off

401k match

Holidays

Job summary

FirstService Residential is seeking a Front Desk supervisor to oversee daily operations, greet residents, and monitor access and emergency procedures. The role requires strong communication, coordination, and hands-on leadership for a busy building environment.

You will manage schedules, payroll entries, incident logs, and training for new hires while ensuring a safe and welcoming atmosphere for residents and guests. This full-time position includes benefits and weekend coverage as needed.

Qualifications

• High school diploma or equivalent preferred.
• Two to three years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs and incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists when needed.
• Provides training for all new hires assigned to the property.
• Forwards vacation/day-off requests for approval.
• Assists in investigations and reviews for incidents.
• Helps the Property Manager with administrative tasks.

Skills

Front Desk supervision

Staff scheduling

Customer service

Emergency response

Multitasking

Log maintenance

Communication

Education

High school diploma

Business/hospitality coursework

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk supervisor to oversee daily operations, greet residents, and monitor access and emergency procedures. The role requires strong communication, coordination, and hands-on leadership for a busy building environment.

You will manage schedules, payroll entries, incident logs, and training for new hires while ensuring a safe and welcoming atmosphere for residents and guests. This full-time position includes benefits and weekend coverage as needed.