Front Desk & Scheduling Specialist – CAPS

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 35,000 - 39,000; Full time

Job summary

University of North Carolina at Chapel Hill is seeking an Administrative Support Associate for CAPS in Chapel Hill, NC. The role involves front desk duties, appointment scheduling, and serving as the first contact for students and visitors while ensuring registration accuracy and smooth clinic operations.

The position requires a high school diploma or equivalent, with preferred experience in a medical setting and insurance verification. Normal schedule is 40 hours weekly, Monday to Friday.

Qualifications

• High school diploma or equivalency required.
• Prior front desk in medical office or hospital setting preferred.
• Experience verifying active insurance cards and entering subscriber information.
• Administrative experience with multiple phone lines is a plus.

Responsibilities

• Serve as central check-in representative, receptionist and appointment scheduler for CAPS.
• First point of contact for students, patients, visitors, and callers; ensure accurate registration and efficient operations.
• Proactively contact students prior to appointments to verify health insurance information for timely billing and registration.

Skills

Front desk experience

Phone systems

Insurance verification

Healthcare setting

Education

High school diploma or equivalency

Tools

eCW

Titanium

Job description

University of North Carolina at Chapel Hill is seeking an Administrative Support Associate for CAPS in Chapel Hill, NC. The role involves front desk duties, appointment scheduling, and serving as the first contact for students and visitors while ensuring registration accuracy and smooth clinic operations.

The position requires a high school diploma or equivalent, with preferred experience in a medical setting and insurance verification. Normal schedule is 40 hours weekly, Monday to Friday.