Administrative Support Associate

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 35,000 - 39,000; Full time

Job summary

UNC Counseling and Psychological Services (CAPS) is seeking an Administrative Support Associate to serve as central check-in, receptionist, and appointment scheduler for CAPS. The role ensures accurate registration, efficient operations, and a welcoming patient experience for UNC students and visitors.

Hours are 40 per week, Monday–Friday, 8:00 a.m.–5:00 p.m., located in Chapel Hill, NC. A high school diploma or equivalent is required; prior front-desk medical office experience and insurance

Qualifications

• High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
• Prior experience at front desk in a medical office or hospital setting.
• Administrative experience including multiple phone line systems.
• Prior college health/healthcare setting experience.
• Experience verifying active insurance cards and entering subscriber/group numbers into a practice management system.
• Experience using eCW and/or Titanium.

Responsibilities

• Act as central check-in representative, receptionist and appointment scheduler for CAPS.
• Serve as the first point of contact for students, patients, visitors, and callers.
• Ensure accurate registration and efficient office operations to support patient access.
• Proactively contact students prior to appointments to obtain and verify health insurance information for timely billing and registration.

Skills

Front desk experience

Administrative experience

Healthcare setting experience

Insurance verification

Education

High school diploma or equivalent

Tools

eCW

Titanium

Job description

Job Details

• Position Title: Admin Support Associate - Journey


• Working Title: Administrative Support Associate


• Department: SA Counseling Psych Svc (CAPS)-650010


• Position Type: Permanent Staff (SHRA)


• Hours per week: 40


• Working schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.


• Work Location: Chapel Hill, NC


• Position Location: North Carolina, US


• Salary: $35,001 - $39,000


• Salary Grade Equivalent: NC02 / GN04


• Position Number: 00001105

About the University

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Unit

Counseling and Psychological Services (CAPS) provides psychological services to all students enrolled at UNC Chapel Hill who have paid the student health fee. The psychological/counseling services provide individual, couples, and group therapy, same day triage appointments, crisis intervention, outreach services and medication evaluation and management. The team also provides risk assessment evaluation for the Dean of Students office.

Position Summary

UNC Counseling and Psychological Services (CAPS) is the primary mental health provider for enrolled students and post-doctoral fellows at the University of North Carolina at Chapel Hill. CAPS provides compassionate, confidential psychological care and support to help students navigate personal, academic, and emotional challenges.

The Administrative Support Associate primarily functions as a central check-in representative, receptionist and appointment scheduler for CAPS. The individual serves as the first point of contact for students, patients, visitors, and callers, and plays a critical role in ensuring accurate registration, efficient office operations, and positive patient experience. A key responsibility includes proactively contacting students prior to appointments to obtain and verify health insurance information to ensure timely and accurate billing and registration processes. This position is essential to maintaining efficient clinic operations, supporting patient access to services, and ensuring a welcoming and positive experience for all CAPS patients.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

• Prior experience working at the front desk in a medical office or hospital setting.


• Administrative experience to include multiple phone line systems.


• Prior college health/healthcare setting experience.


• Experience verifying active insurance cards and entering subscriber and group number into a practice management system.


• Prior experience using eCW and/or Titanium.

Campus Security Authority Responsibilities

Not Applicable.

Quick Link

https://unc.peopleadmin.com/postings/325367

Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]. Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.