Front End Admin Associate, Patient Services

UNC Health Care; Eastwood Park (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health Care in North Carolina seeks an Administrative Representative to support front-end operations with autonomy and discretion. You will handle appointment scheduling, patient check-in/out, and billing while ensuring HIPAA compliance and accurate data capture.

The role requires one year of clerical/administrative experience and a high school diploma or GED, with higher degrees acceptable. Work is onsite in Chapel Hill with standard 40-hour weeks.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required; if Associate's degree, no years is required.

Responsibilities

• Interact with patients, visitors, and staff while complying with UNC Health policies and HIPAA guidelines.
• Schedule, reschedule, check in/out appointments, collect copayments and balances; balance cash drawer.
• Verify demographics/insurance and run eligibility; handle PHI securely; contact insurers as needed.
• Perform complex scheduling and coordinate appointments where needed; schedule from referrals.
• Handle calls and messages; participate in staff/clinic meetings; manage multiple queues.
• Train others; coordinate special projects; schedule interpreter services or patient transport.

Skills

Customer focus

Problem solving

Communication

Coachability

Fiscal responsibility awareness

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling system

Job description

UNC Health Care in North Carolina seeks an Administrative Representative to support front-end operations with autonomy and discretion. You will handle appointment scheduling, patient check-in/out, and billing while ensuring HIPAA compliance and accurate data capture.

The role requires one year of clerical/administrative experience and a high school diploma or GED, with higher degrees acceptable. Work is onsite in Chapel Hill with standard 40-hour weeks.