Administrative Support Associate

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 35,000 - 39,000; Full time

Job summary

University of North Carolina at Chapel Hill is seeking an Administrative Support Associate for CAPS in Chapel Hill, NC. The role involves front desk duties, appointment scheduling, and serving as the first contact for students and visitors while ensuring registration accuracy and smooth clinic operations.

The position requires a high school diploma or equivalent, with preferred experience in a medical setting and insurance verification. Normal schedule is 40 hours weekly, Monday to Friday.

Qualifications

• High school diploma or equivalency required.
• Prior front desk in medical office or hospital setting preferred.
• Experience verifying active insurance cards and entering subscriber information.
• Administrative experience with multiple phone lines is a plus.

Responsibilities

• Serve as central check-in representative, receptionist and appointment scheduler for CAPS.
• First point of contact for students, patients, visitors, and callers; ensure accurate registration and efficient operations.
• Proactively contact students prior to appointments to verify health insurance information for timely billing and registration.

Skills

Front desk experience

Phone systems

Insurance verification

Healthcare setting

Education

High school diploma or equivalency

Tools

eCW

Titanium

Job description

Department:

SA Counseling Psych Svc (CAPS)-650010

Career Area:

Administrative/Clerical Support

Is this an internal only recruitment?:

No

Posting Open Date :

09/14/2026

Application Deadline:

09/28/2026

Position Type:

Permanent Staff (SHRA)

Position Title:

Admin Support Associate - Journey

Salary Grade Equivalent:

NC02 / GN04

Working Title:

Administrative Support Associate

Position Number:

00001105

Vacancy ID:

P021377

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday – Friday, 8:00 a.m. to 5:00 p.m.

Work Location:

Chapel Hill, NC

Position Location:

North Carolina, US

Hiring Range:

$35,001 - $39,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants:

This position is not eligible for H-1B sponsorship.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

Counseling and Psychological Services (CAPS) provides psychological services to all students enrolled at UNC Chapel Hill who have paid the student health fee. The psychological/counseling services provide individual, couples, and group therapy, same day triage appointments, crisis intervention, outreach services and medication evaluation and management. The team also provides risk assessment evaluation for the Dean of Students office.

Position Summary:

UNC Counseling and Psychological Services (CAPS) is the primary mental health provider for enrolled students and post-doctoral fellows at the University of North Carolina at Chapel Hill. CAPS provides compassionate, confidential psychological care and support to help students navigate personal, academic, and emotional challenges.

The Administrative Support Associate primarily functions as a central check-in representative, receptionist and appointment scheduler for CAPS. The individual serves as the first point of contact for students, patients, visitors, and callers, and plays a critical role in ensuring accurate registration, efficient office operations, and positive patient experience. A key responsibility includes proactively contacting students prior to appointments to obtain and verify health insurance information to ensure timely and accurate billing and registration processes.
This position is essential to maintaining efficient clinic operations, supporting patient access to services, and ensuring a welcoming and positive experience for all CAPS patients.

Minimum Education and Experience Requirements:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences:

• Prior experience working at the front desk in a medical office or hospital setting.
• Administrative experience to include multiple phone line systems.
• Prior college health/healthcare setting experience.
• Experience verifying active insurance cards and entering subscriber and group number into a practice management system.
• Prior experience using eCW and/or Titanium.

Campus Security Authority Responsibilities:

Not Applicable.