Front Desk & Scheduling Specialist - CAPS

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 35,000 - 39,000; Full time

Job summary

UNC Counseling and Psychological Services (CAPS) is seeking an Administrative Support Associate to serve as central check-in, receptionist, and appointment scheduler for CAPS. The role ensures accurate registration, efficient operations, and a welcoming patient experience for UNC students and visitors.

Hours are 40 per week, Monday–Friday, 8:00 a.m.–5:00 p.m., located in Chapel Hill, NC. A high school diploma or equivalent is required; prior front-desk medical office experience and insurance

Qualifications

• High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
• Prior experience at front desk in a medical office or hospital setting.
• Administrative experience including multiple phone line systems.
• Prior college health/healthcare setting experience.
• Experience verifying active insurance cards and entering subscriber/group numbers into a practice management system.
• Experience using eCW and/or Titanium.

Responsibilities

• Act as central check-in representative, receptionist and appointment scheduler for CAPS.
• Serve as the first point of contact for students, patients, visitors, and callers.
• Ensure accurate registration and efficient office operations to support patient access.
• Proactively contact students prior to appointments to obtain and verify health insurance information for timely billing and registration.

Skills

Front desk experience

Administrative experience

Healthcare setting experience

Insurance verification

Education

High school diploma or equivalent

Tools

eCW

Titanium

Job description

UNC Counseling and Psychological Services (CAPS) is seeking an Administrative Support Associate to serve as central check-in, receptionist, and appointment scheduler for CAPS. The role ensures accurate registration, efficient operations, and a welcoming patient experience for UNC students and visitors.

Hours are 40 per week, Monday–Friday, 8:00 a.m.–5:00 p.m., located in Chapel Hill, NC. A high school diploma or equivalent is required; prior front-desk medical office experience and insurance