Front Office Administrative Specialist - Patient Access

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill is seeking an Administrative Representative with greater autonomy to handle front-end office procedures, interact with patients and staff, and support clinic operations on site.

The ideal candidate will have a high school diploma or GED, at least one year of clerical experience, strong customer focus, proficient Microsoft Office skills, and the ability to navigate scheduling systems while upholding HIPAA and revenue-cycle requirements.

Qualifications

• Customer-focused with strong service orientation.
• Proficient with Microsoft Office and scheduling systems.
• Able to learn and adapt to office procedures and HIPAA guidelines.

Responsibilities

• Interact with patients, visitors, and staff while following UNC Health policies and HIPAA guidelines.
• Schedule and reschedule appointments, check in/out, collect payments, and balance cash.
• Verify demographics and insurance, process forms, and protect PHI as required.
• Handle calls, manage queues, and participate in staff/clinic meetings.
• May train others and coordinate special projects.

Skills

Customer Focus

Technical expertise

Microsoft Office

Scheduling system

Coachability

Accountability

Fiscal responsibility

Conflict Resolution

Education

High school diploma or GED

Job description

UNC Health in Chapel Hill is seeking an Administrative Representative with greater autonomy to handle front-end office procedures, interact with patients and staff, and support clinic operations on site.

The ideal candidate will have a high school diploma or GED, at least one year of clerical experience, strong customer focus, proficient Microsoft Office skills, and the ability to navigate scheduling systems while upholding HIPAA and revenue-cycle requirements.