Front Desk & Scheduling Coordinator – Elevate Patient Experience

ORTHODONTIC SPECIALISTS OF GREEN BAY, LTD; De Pere (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance with employer contrib

Retirement plan with employer contrib

Flexible Spending Account (FSA) or HSA

Paid personal time off

Performance-based bonus opportunities

Orthodontic treatment for immediate/bi

Job summary

Orthodontic Specialists of Green Bay, LTD, located in Green Bay, WI, is seeking a full-time Receptionist / Scheduling Coordinator to be the welcoming first point of contact for patients and families. The role supports a fast-paced orthodontic practice with a focus on exceptional customer service.

You will manage front desk operations, schedule appointments, and maintain accurate patient records, while collaborating with the team to ensure a seamless patient experience.

Qualifications

• Excellent customer service is required.
• Strong communication and interpersonal skills.
• Positive, outgoing personality with attention to detail.
• Excellent organizational skills and ability to multitask.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to work independently and with a team.

Responsibilities

• Greet patients warmly and welcome new families.
• Check patients in and out accurately.
• Schedule and coordinate appointments.
• Manage appointment changes and rescheduling.
• Open and close the front office.
• Answer phone calls professionally and promptly.
• Update patient information and maintain records.
• Support team with general administrative duties.

Skills

Customer service

Communication skills

Positive attitude

Organization

Multitasking

MS Office

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Orthodontic Specialists of Green Bay, LTD, located in Green Bay, WI, is seeking a full-time Receptionist / Scheduling Coordinator to be the welcoming first point of contact for patients and families. The role supports a fast-paced orthodontic practice with a focus on exceptional customer service.

You will manage front desk operations, schedule appointments, and maintain accurate patient records, while collaborating with the team to ensure a seamless patient experience.