Front Desk & Scheduling Admin Specialist

Summit Fire Protection; Traverse City (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Summit Fire Protection is seeking a Customer Service Representative to provide administrative support at the Traverse City branch. You will be the first point of contact for visitors and callers, greeting customers and directing them to the right department.

The role encompasses billing coordination, HR onboarding support, mail handling, and scheduling to optimize field activities. Proficiency with MS Office (Excel, Word, Outlook) and strong English communication are essential.

Qualifications

• High School Diploma or GED required.
• 2 years customer service experience.
• 2 years professional computer experience.
• 1 year front desk experience.
• 1 year scheduling experience preferred: knowledge of local ZIP codes and area.

Responsibilities

• Greet and assist internal and external customers in person, by phone, or email.
• Coordinate with Billing, Accounting, and front-end Admin on COD and on-hold accounts.
• Assist HR with onboarding materials and payroll processes.
• Utilize office systems and act as local SME for the team.
• Process COI requests and additional insured paperwork as required.
• Manage mail, supplies, and scheduling to maximize efficiency.

Skills

Customer service

Scheduling

Office software

English communication

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Summit Fire Protection is seeking a Customer Service Representative to provide administrative support at the Traverse City branch. You will be the first point of contact for visitors and callers, greeting customers and directing them to the right department.

The role encompasses billing coordination, HR onboarding support, mail handling, and scheduling to optimize field activities. Proficiency with MS Office (Excel, Word, Outlook) and strong English communication are essential.