Service Scheduler & Operations Liaison

Summit Fire & Security LLC; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Summit Fire & Security, a leading national fire protection company, is seeking a Service Coordinator to manage office activities for the Service department, including scheduling and phone coverage to support profitability and customer satisfaction. You will schedule service calls, coordinate equipment and subcontractors, and work with the Service Operations Manager to review reports and update customer access.

English communication and Microsoft Office skills required.

Qualifications

• 1 year scheduling facility services experience preferred.
• 1 year of professional computer skills.
• Efficient time management and ability to prioritize initiatives.
• Strong reading, writing, and oral communication in English.
• Collaborator with ability to work with all levels of employees.
• Diligence and accuracy are essential.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Schedule service calls with customers.
• Coordinate equipment/materials for service.
• Schedule emergency service with customers.
• Schedule subcontractors and lifts as required.
• Review reports with Service Operations Manager and upload for customer access.
• Communicate system impairments and service requests to the appropriate Manager.
• Provide backup phone coverage for administrative assistants.

Skills

Scheduling

Computer skills

Time management

Critical thinking

Collaboration

Attention to detail

Tools

Microsoft Office

Salesforce

Job description

Summit Fire & Security, a leading national fire protection company, is seeking a Service Coordinator to manage office activities for the Service department, including scheduling and phone coverage to support profitability and customer satisfaction. You will schedule service calls, coordinate equipment and subcontractors, and work with the Service Operations Manager to review reports and update customer access.

English communication and Microsoft Office skills required.