Front Desk Scheduler - Patient Access

NYU Langone Health; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Sec I-Intake/Scheduler for its Manhattan multispeciality clinics. The role involves greeting patients, scheduling visits, obtaining authorizations, answering calls, and providing non-clinical instructions for upcoming appointments and procedures.

The ideal candidate has strong organizational and communication skills, experience with patient access, and a commitment to patient experience. This full-time role supports HIPAA-compliant processes across Epic systems.

Qualifications

• Excellent organizational, interpersonal and verbal and written communications skills required.
• Strong customer service orientation required.
• Basic knowledge of word processing, spreadsheet, database and Internet applications required.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Answers calls and takes messages; routes messages to appropriate contact.
• Maintains patient access activities and greets patients.
• Releases medical records in accordance with HIPAA and ROI procedures.
• Communicates scheduling instructions and status updates to patients.
• Supports training staff in registration and office policies.

Skills

Communication skills

Customer service

Organizational skills

Education

High School Diploma

Job description

NYU Langone Health is seeking a Sec I-Intake/Scheduler for its Manhattan multispeciality clinics. The role involves greeting patients, scheduling visits, obtaining authorizations, answering calls, and providing non-clinical instructions for upcoming appointments and procedures.

The ideal candidate has strong organizational and communication skills, experience with patient access, and a commitment to patient experience. This full-time role supports HIPAA-compliant processes across Epic systems.