Front Desk Lead & Intake Scheduler

NYU Langone Hospitals; New York, Northern (NY, KY); Hybrid; USD 56,000 - 68,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II-Intake/Scheduler to support practice operations. You will greet patients, handle calls, and schedule appointments while maintaining accurate records in Epic and supporting onboarding of new staff.

The role emphasizes front desk leadership, patient access, and adherence to HIPAA and related policies, with opportunities to train new hires and improve workflow.

Qualifications

• High School diploma required.
• Three years of secretarial/clerical experience preferred in a healthcare setting.
• Strong organizational and communication skills are essential.

Responsibilities

• Greet patients professionally in person and by phone.
• Schedule and optimize patient appointments and referrals.
• Assist with intake, registration, and co-payment collection.
• Train and onboard new front desk staff and supervise front desk operations.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High School diploma

Tools

Epic

MyChart

Job description

NYU Langone Health is seeking a Secretary II-Intake/Scheduler to support practice operations. You will greet patients, handle calls, and schedule appointments while maintaining accurate records in Epic and supporting onboarding of new staff.

The role emphasizes front desk leadership, patient access, and adherence to HIPAA and related policies, with opportunities to train new hires and improve workflow.