Front Desk Lead: Medical Intake & Scheduling

NYU Langone Health; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health seeks a Secretary II-Intake/Scheduler (FGP) in Manhattan, Neurology to perform front-end administrative tasks, greet patients, answer calls, schedule appointments and support onboarding. You will serve as a lead in front desk operations and train new front desk staff.

Responsibilities include verifying insurance, collecting information, assisting with HIPAA-related processes, and promoting patient access across Check Mate kiosks and Epic scanning workflows.

Qualifications

• High School diploma.
• Three years of relevant secretarial/clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal and communications skills.

Responsibilities

• Greets patients and answers questions, routing to the correct contact.
• Optimizes provider schedules and patient access with scheduling templates.
• Manages front desk operations and onboarding of new hires.
• Documents in EPIC and handles patient records with HIPAA compliance.
• Answers calls professionally and schedules routine appointments and follow-ups.

Skills

Secretarial experience

Interpersonal communication

Keyboarding

Telephone skills

Education

High School diploma

Tools

Epic scheduling

Job description

NYU Langone Health seeks a Secretary II-Intake/Scheduler (FGP) in Manhattan, Neurology to perform front-end administrative tasks, greet patients, answer calls, schedule appointments and support onboarding. You will serve as a lead in front desk operations and train new front desk staff.

Responsibilities include verifying insurance, collecting information, assisting with HIPAA-related processes, and promoting patient access across Check Mate kiosks and Epic scanning workflows.