Patient Access & Scheduling Specialist

NYU Langone Hospitals; New York, Northern (NY, KY); Hybrid; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Hospitals is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments. The role involves handling authorizations, managing communications, and assisting with various administrative duties to ensure smooth patient flow and access.

Ideal candidates will have a High School Diploma, strong organizational and communication skills, and experience with scheduling and standard office software.

Qualifications

• High School Diploma and strong customer service orientation required.
• Excellent organizational, interpersonal, verbal and written communication skills.
• Basic knowledge of word processing, spreadsheet and Internet applications.
• Light, accurate keyboarding skills.
• Ability to multi-task in a team-based environment pursuing a positive patient care experience.

Responsibilities

• Schedules appointments for visits, treatments, and procedures; manages waitlists and communicates with patients.
• Obtains authorizations for services as needed and handles calls/messages in a timely manner.
• Prepares standard letters and forms; supports administrative physician and practice tasks.
• Reviews in-basket messages and patient emails and routes them appropriately.
• Promotes MyChart usage and adheres to HIPAA/ROI procedures.

Skills

Organizational skills

Interpersonal skills

Verbal and written communication

Customer service

Multi-tasking

Education

High School Diploma

Tools

EPIC

Job description

NYU Langone Hospitals is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments. The role involves handling authorizations, managing communications, and assisting with various administrative duties to ensure smooth patient flow and access.

Ideal candidates will have a High School Diploma, strong organizational and communication skills, and experience with scheduling and standard office software.