Patient Access & Scheduling Specialist

NYU Langone Health; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Langone Health is seeking a detail-oriented Secretary I-Intake/Scheduler (FGP) in Manhattan, ACWS. The role involves greeting patients, answering calls, scheduling visits, and handling non-clinical duties to support practice operations.

The position emphasizes patient experience, coordination with physicians and nursing staff, and adherence to HIPAA and service standards as part of NYU Langone Health's commitment to inclusive care.

Qualifications

• High school diploma required; excellent organizational, interpersonal, and verbal/written communication skills.
• Basic knowledge of word processing, spreadsheets, databases and Internet applications.
• Ability to manage multiple tasks in a team environment with positive patient care focus.

Responsibilities

• Greet patients and answer calls; schedule appointments and manage confirmations, forms, and preparation instructions.
• Obtain authorizations for services and route messages to appropriate contacts.
• Prepare standard letters and forms; support physicians and practice staff.
• Manage physician calendars, send invites, and coordinate patient access activities.
• Promote MyChart usage and ensure HIPAA and ROI procedures for records releases.

Skills

Scheduling

Phone communication

Customer service

Medical terminology

Education

High School Diploma

Tools

EPIC

Job description

NYU Langone Health is seeking a detail-oriented Secretary I-Intake/Scheduler (FGP) in Manhattan, ACWS. The role involves greeting patients, answering calls, scheduling visits, and handling non-clinical duties to support practice operations.

The position emphasizes patient experience, coordination with physicians and nursing staff, and adherence to HIPAA and service standards as part of NYU Langone Health's commitment to inclusive care.