Front Desk & Revenue Cycle Coordinator

Mary Washington Healthcare; Fredericksburg, Northern (VA, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA is seeking an Office Coordinator for the Float Pool to support front-end operations and revenue cycle tasks. You will register patients, verify demographics and insurance, collect co-pays, post payments, and schedule follow-up appointments.

This full-time role requires strong customer service skills, multi-tasking ability, and proficiency with PMIS and EHR systems. A high school diploma is required, with hospital office experience preferred.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and other guests in a courteous and professional manner.
• Registers patients in the PMIS, obtaining and verifying demographic and insurance information for timely/accurate claims processing.
• Reviews electronic eligibility responses to verify coverage for insured patients.
• Presents patients with paperwork based on appointment type/registration status.
• Monitors the reception area and keeps all informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Answers incoming calls, takes messages and triages calls as needed.
• Processes scheduling in the computer-based system for appointments, surgeries, procedures and testing.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff in a timely manner.
• Uses EHR and Patient Portal for tasks; responds to CBO information requests.

Skills

Customer service

Multi-tasking

Office coordination

Reception

Phone handling

Education

High School Diploma or GED

Tools

PMIS

EHR

Microsoft Office

Job description

Mary Washington Healthcare in Fredericksburg, VA is seeking an Office Coordinator for the Float Pool to support front-end operations and revenue cycle tasks. You will register patients, verify demographics and insurance, collect co-pays, post payments, and schedule follow-up appointments.

This full-time role requires strong customer service skills, multi-tasking ability, and proficiency with PMIS and EHR systems. A high school diploma is required, with hospital office experience preferred.