Front Desk & Reservations Specialist

Guest Services; California; On-site; USD 19,000 - 27,000; Full time

Job summary

Guest Services is seeking a Front Desk Agent in California. You will perform desk attendant tasks including checking guests in and out, handling reservations, and answering calls with a focus on welcoming service.

The role requires strong customer service skills, basic clerical abilities, and the capacity to coordinate with housekeeping and management teams. Good communication and computer skills are essential for success.

Qualifications

• High School Diploma preferred.
• Minimum age 16 years.
• Typing, filing, office machine operations and cash handling.
• Proficient with computers and ability to learn new software.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Greet and sign in customers; manage walk-in traffic.
• Register and assign rooms to guests and provide room rate quotes.
• Coordinate with Front Desk and Housekeeping departments.
• Ensure charges on guest folios are correct and payments collected.

Skills

Typing

Filing

Cash register

Computer proficiency

Interpersonal skills

Multitasking

Reservations coordination

Education

High School Diploma preferred

Age 16+

Tools

Reservations system

POS system

Job description

Guest Services is seeking a Front Desk Agent in California. You will perform desk attendant tasks including checking guests in and out, handling reservations, and answering calls with a focus on welcoming service.

The role requires strong customer service skills, basic clerical abilities, and the capacity to coordinate with housekeeping and management teams. Good communication and computer skills are essential for success.