Front Desk Receptionist -BILINGUAL SPANISH

Houston Eye Associates; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Continuing Education

Paid Time Off

Bereavement Leave

Medical benefits

Dental benefits

401(k)

Life Insurance

Eye care discounts

Job summary

Houston Eye Associates is seeking a capable front desk Receptionist to support patients in person and by phone. You’ll check-in/out, schedule appointments, verify insurance, process payments, and maintain a courteous, patient-focused environment.

The role requires one year of office experience, bilingual Spanish, and preferred ophthalmology experience. Travel to Gramercy location twice weekly may be required.

Qualifications

• High School Diploma or equivalent.
• 1 year office experience; 2 years medical office preferred; bilingual Spanish required; ophthalmology experience a plus.
• Excellent patient service and communication skills.

Responsibilities

• Greet patients and guests with a smile and helpful manner.
• Assist patients with check-in/check-out and scheduling.
• Verify insurance and determine if prior authorizations or referrals are required.
• Process payments and copays; update patient demographics.
• Triage incoming calls and direct messages; provide directions as needed.
• Travel to Gramercy location twice weekly for front desk coverage.

Skills

Customer service

Communication

Bilingual Spanish

Phone handling

Education

High School Diploma

Job description

Description

LOCATION: 22659 Highway 59 North, Suite 100 Kingwood, TX 77339 Travel required to Gramercy location twice a week with doctor.

Position Summary

Looking for a strong candidate that can contribute to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.

Essential Duties & Responsibilities

• To provide superior patient care services, treating all patients and guests with compassion and respect.
• Greets all patients and guests with a smile and helpful manner.
• Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and with accuracy.
• Maintains a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
• Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

Supervisory Responsibilities

No supervisor responsibilities.

We Proudly Offer

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
  • Medical
  • Dental
  • 401(K)
  • Free Life Insurance & LTD
  • Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

Qualifications

COMPETENCIES

EDUCATION High School Diploma or equivalent

CERTIFICATIONS & LICENSES None Required.

EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish required. Previous ophthalmology experience a plus!