Front Desk Receptionist -BILINGUAL SPANISH

Houston Eye Associates; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Continuing Education including JCAHPO

Holiday & Paid Time Off

Bereavement Leave

Medical

Dental

401(K)

Free Life Insurance & LTD

Eye Care Benefits & Optical Discounts

Job summary

Paycom seeks an organized receptionist to support front desk operations and patient services. You will assist with check-in/out, scheduling, insurance verification, and payments, while delivering excellent customer service.

You will verify demographics, triage calls, and maintain a clean waiting area. Travel to HEA offices may be required; bilingual Spanish is required.

Qualifications

• High School Diploma or equivalent required.
• One year office experience; two years medical office experience preferred.
• Bilingual Spanish required.
• Previous ophthalmology experience a plus.

Responsibilities

• Greets patients and guests warmly with compassion and respect.
• Assist patients with check-in/check-out and scheduling.
• Verify insurance and determine if prior authorizations or referrals are needed.
• Process patient documentation and update demographics accurately.
• Triage calls promptly and route messages to the appropriate staff.
• Close-out daily batches promptly and accurately.
• Maintain a clean and organized waiting room and front desk area.
• Travel to surrounding HEA offices to provide front desk coverage as needed.
• Uphold patient confidentiality and comply with all regulations.

Skills

Bilingual Spanish

Customer service

Communication

Education

High School Diploma or equivalent

Job description

POSITION SUMMARY

Looking for a strong candidate that can contribute to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES

• To provide superior patient care services, treating all patients and guests with compassion and respect.
• Greets all patients and guests with a smile and helpful manner.
• Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and with accuracy.
• Maintains a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
• Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

SUPERVISORY RESPONSIBILITIES

No supervisor responsibilities.

We Proudly Offer:

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Medical
• Dental
• 401(K)
• Free Life Insurance & LTD
• Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

Qualifications: COMPETENCIES

EDUCATION High School Diploma or equivalent

CERTIFICATIONS & LICENSES None Required.

EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish required. Previous ophthalmology experience a plus!