Medical Receptionist (Check In/Check Out)

Sterling Ridge Orthopaedics & Sports Medicine; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sterling Ridge Orthopaedics & Sports Medicine is seeking a full-time Medical Receptionist (Check In/Check Out) to join our team at the WOODLANDS location. You will support front desk operations, handle patient check-in/out, and assist with call outs to our other offices as needed.

Primary hours are 9 am to 6 pm. Responsibilities include greeting patients, answering phones, handling insurance forms, collecting payments, updating EMR data, and coordinating with clinical staff to ensure a smooth

Qualifications

• Graduate of a certified medical office training course preferred.
• Ability to deal professionally, courteously, and efficiently with the public/staff.
• Maintain confidentiality regarding patients and strict confidentiality on all such information.
• Bilingual preferred (English/Spanish).
• 2+ years' experience in a medical office environment preferred.
• Familiarity with computers, office equipment, and medical/insurance software.
• Basic office skills such as typing and filing.

Responsibilities

• Responds promptly to patient needs and requests.
• Answers the telephone promptly and professionally, answering inquiries or referring questions to other staff members.
• Assists patients with insurance papers and billing questions.
• Prints out all necessary forms for patient charts and clinic staff.
• Ensure patient paperwork is completed.
• Communicate co-insurance and deductible amounts to patients.
• Collects co-payments, co-insurance, and deductibles and/or account balances at the time of service.
• Update patient information in EMR (Athena preferred).
• Notify clinic staff that patient is present.
• Print billing/charge slips and file accordingly.
• Manage incoming cash, checks, and credit card receipts and reconcile patient accounts daily.
• Perform other miscellaneous office/clerical duties.

Skills

Customer service

Phone etiquette

Medical office software

Communication

Education

Certified medical office training

Tools

Athena EMR

Insurance software

Job description

Description

We are looking for a full-time Medical Receptionist (Check In/Check Out) to join our top notch professionals!

This position will be located at our WOODLANDS location and will assist with call outs or vacations at our other two offices (Spring and Montgomery).

Hours are primarily going to be 9 am to 6 pm.

Job Summary:

Responsible for all aspects of front office administrative duties regarding patient care.

Essential Duties:

• Responds promptly to patient needs and requests.
• Answers the telephone promptly and professionally, answering inquiries or referring questions to other staff members
• Assists patients with insurance papers and billing questions.
• Prints out all necessary forms for patient charts and clinic staff.
• Makes sure that necessary patient paperwork is completed.
• Communicate co-insurance and deductible amounts to the patient.
• Collects appropriate co-payments, co-insurance, and deductibles and/or account balances at the time of service.
• Update patient information as needed in EMR, Athena preferred.
• Notifies appropriate clinic staff (Ortho, PT, MRI/X-Ray, DME) that patient is present:
• Prints out billing/charge slip and places slip in appropriate bin
• Responsible for incoming cash, checks, and credit card receipts and reconciling patient accounts and cash/money drawer on a daily basis
• Perform other miscellaneous office/clerical duties as needed.

Education and Qualifications:

• Graduate of a certified medical office training course preferred
• Ability to deal professionally, courteously, and efficiently with the public/staff.
• Maintain confidentiality regarding patients and strict maintenance of proper confidentiality on all such information.
• Bilingual preferred (English/Spanish)
• 2- years' experience in a medical office environment preferred.
• Familiarity with computers, office equipment, and medical/insurance software.
• Basic office skills such as typing and filing.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.