Front Desk Coordinator

Mann Eye; Austin (TX); On-site; USD 45,847,000 - 63,480,000; Full time

Benefits offered by this job

Medical and dental benefits package

Flexible spending accounts

401(k) plan

Teledoc access

Paid time off

Holiday pay

Eye exams

Gym membership

Job summary

Mann Eye in Austin, TX is seeking a Front Desk Coordinator with medical front desk experience to welcome patients, register them, verify information, and collect payments.

Responsibilities include explaining insurance coverage, updating records, maintaining confidentiality under HIPAA, and monitoring wait times to support a smooth patient flow.

This role rewards strong customer service, organization, and reliability within a friendly, values‑driven optical clinic.

Qualifications

• Minimum of 2 years of experience in a medical office or guest-oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer, or similar field)
• Experience in optical, optometry, and/or sales is preferred
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to multitask effectively
• Reliability and dependability

Responsibilities

• Register patients and collect necessary information
• Explain insurance coverage to patients
• Collect payment for services rendered including co-pays and balances
• Maintain patient confidentiality under HIPAA and practice guidelines
• Monitor patient wait time and alert manager if wait time exceeds 20 minutes
• Ensure reception area is clean and well-stocked with reading materials
• Maintain positive working relationships with staff
• Other duties as assigned

Skills

Customer service

Multitasking

Attention to detail

Microsoft Office

Reliability

Tools

Microsoft Office

Job description

Description

Mann Eye is currently seeking a Front Desk Coordinator to join our team. We seek candidates who have prior medical or med spa front desk experience! Someone who possess exceptional customer service skills, organizational abilities, and a strong work ethic.

As the Front Desk Coordinator, you will be the first and last point of contact for our office, ensuring a positive and welcoming patient experience. Your responsibilities will include checking patients in and out, establishing rapport with our patients, ensuring that all necessary information is collected for their visit, and collecting patient payment amounts.

Responsibilities:

• Registers patients, obtains email address, verifies, and updates information as requested in medical record
• Update patient recall status in computer per documentation in chart
• Discuss & explain insurance coverage to patients
• File vision plans
• Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
• Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
• Monitor reception area for cleanliness and adequate reading materials
• Maintain patient confidentiality in accordance with HIPAA and practice guidelines
• Maintain positive working relationship will all staff members
• Other duties as assigned

Great Benefits:

• Medical and dental benefits with company contributions, starting on the first day of the month following your hire date.
• Affordable medical insurance options for employees and their families.
• Dental, vision, and pet insurance plans.
• Company-paid short-term disability, life insurance, and accidental death and dismemberment benefits.
• Employee mental health assistance program.
• Company-matched 401(k) plan.
• Flexible spending accounts for medical and dependent care.
• Health Savings Account (HSA).
• 24-hour telemedicine access through Teledoc.
• Voluntary benefits and life insurance coverage.
• 18 days of paid time off, accruing annually from your first day of employment.
• Annual rollover of up to 80 hours of unused PTO.
• Paid holidays.
• Free annual eye exams for you and your family.
• Generous discounts on LASIK, cataract surgery, and optical goods for you and your immediate family.
• A fun and rewarding work environment built on a strong culture and core values.
• Employee appreciation celebrations and rewards.
• YMCA gym membership with special rates and discounts.
• Refer-a-friend bonus program.
• Certification reimbursement.
• Voted a Top Workplace by our employees and recognized by the Houston Chronicle for multiple years.

Requirements

• Minimum of 2 years of experience in a medical office or a guest-oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer, or similar field)
• Experience in optical, optometry, and/or sales is preferred
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to multitask effectively
• Reliability and dependability