Medical Receptionist 361053

ReFocus Eye Health; Woodbridge Township (NJ); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive 401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health is seeking a Front Desk Representative to be the welcoming face of our ophthalmology practice. You will greet patients, manage check-ins/outs, schedule appointments, and coordinate provider calendars to ensure a smooth patient experience.

The role requires excellent communication, data-entry accuracy, and a strong customer-service mindset. This in-person position may involve travel between locations and weekend/evening shifts as needed.

Qualifications

• Reliability, a positive attitude and teamwork are required.
• Strong communication and interpersonal abilities are essential.
• Proficiency in data entry and computer skills is needed.
• Ability to thrive in a fast-paced environment is required.
• Exceptional customer service skills are necessary.
• High school diploma or equivalent is required.

Responsibilities

• Greet patients, manage check-ins/check-outs, and answer questions with clarity and compassion.
• Schedule appointments, manage provider schedules and keep workflows running smoothly.
• Answer calls, manage messages, verify patient information, and maintain accurate records.

Skills

Reliability & teamwork

Communication

Data entry

Customer service

Fast-paced environment

Education

High school diploma or equivalent

Job description

Description

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience

Your Impact:

• Be the Patient's First Point of Contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem Solving & Patient Advocacy: Address patient concerns, escalte issues as needed, and ensure a positive experience.
• Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable- varies by practice).
• Ability to handle a high-volume practice.
• This position is in person.

We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate our standards.

Refocus is an equal opportunity employer and we value diversity.

Requirements

Travel required