Front Desk Receptionist and Insurance coordinator

Dental Office; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Dental Front Desk / Patient Coordinator position at a Florida dental office is seeking a friendly, dependable team member who values excellent customer service, organization, and a welcoming patient experience. You will be the first point of contact, screen calls, schedule, check in/out, and handle payments while coordinating with the dental team.

Candidates should have strong communication skills, be detail-oriented, punctual, and a true team player who stays calm in a busy environment.

Qualifications

• Previous dental front-office experience preferred.
• Excellent communication and customer-service skills.
• Friendly, positive, and professional personality.
• Strong attention to detail and organizational skills.
• Comfortable answering phones and working with patients.
• Ability to multitask in a busy dental office.

Responsibilities

• Answer incoming phone calls in a friendly and professional manner.
• Schedule and confirm patient appointments.
• Manage and maintain the daily appointment schedule.
• Check patients in and out.
• Collect patient payments and accurately charge accounts.
• Verify dental insurance eligibility and benefits.
• Assist patients with questions regarding appointments, payments, and insurance.
• Provide exceptional customer service and create a welcoming experience for every patient.
• Communicate effectively with the dental team to ensure smooth patient flow.
• Work together with the entire team to keep the office running efficiently.
• Maintain a positive, professional, and welcoming atmosphere.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Punctuality

Team Player

Job description

Dental Front Desk / Patient Coordinator

We are looking for a friendly, dependable, and patient-focused Dental Front Desk team member to join our office! Our office is different because we truly value a happy work environment, excellent customer service, teamwork, and supporting one another.

We want someone who enjoys working with people, stays organized in a busy environment, and understands the importance of making every patient feel welcome and cared for.

Responsibilities

• Answer incoming phone calls in a friendly and professional manner
• Schedule and confirm patient appointments
• Manage and maintain the daily appointment schedule
• Check patients in and out
• Collect patient payments and accurately charge accounts
• Verify dental insurance eligibility and benefits
• Assist patients with questions regarding appointments, payments, and insurance
• Provide exceptional customer service and create a welcoming experience for every patient
• Communicate effectively with the dental team to ensure smooth patient flow
• Work together with the entire team to keep the office running efficiently
• Maintain a positive, professional, and welcoming atmosphere

What We’re Looking For

• Previous dental front-office experience preferred
• Excellent communication and customer-service skills
• Friendly, positive, and professional personality
• Strong attention to detail and organizational skills
• Comfortable answering phones and working with patients
• Ability to multitask in a busy dental office
• Reliable, dependable, and punctual
• Team player who is willing to help wherever needed
• Someone who genuinely enjoys creating a positive experience for patients and coworkers

Why Our Office Is Different

We believe that work should be a happy place. We have a great team that values teamwork, respect, communication, and excellent customer service.

We support each other, work together, and want our patients to feel that positive energy when they walk through our doors. If you are someone who enjoys working with a great team and making patients feel welcome, we would love to meet you!