Front Desk/Insurance Coordinator

Monarch Family Dental; Westminster (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off

Supportive team environment

Opportunities for growth

Job summary

A dental clinic in Westminster is seeking a Front Desk / Insurance Coordinator to enhance patient experience while managing insurance verification and financial coordination. The ideal candidate must possess strong customer service abilities and have previous experience in dental insurance verification. Responsibilities include greeting patients, managing appointments through Dentrix, and ensuring accurate patient records. Competitive pay and a supportive team environment are offered, along with opportunities for growth.

Qualifications

• Minimum 1–2 years of experience in a dental office.
• Proven experience with dental insurance verification.
• Knowledge of dental terminology and procedures.

Responsibilities

• Greet patients warmly and provide exceptional customer service.
• Answer phones, schedule appointments, and manage daily schedule efficiently.
• Verify dental insurance benefits accurately and in a timely manner.
• Communicate insurance coverage, co-pays, deductibles, and treatment estimates.

Skills

Customer service skills

Insurance verification

Organizational skills

Communication skills

Tools

Dentrix

Job description

Position Overview

We are seeking a highly organized, friendly, and detail-oriented Front Desk / Insurance Coordinator to join our dental team. This role is essential in creating a positive patient experience while ensuring accurate insurance verification and financial coordination. The ideal candidate must have strong customer service skills and prior experience with dental insurance verification.

Key Responsibilities

• Greet patients warmly and provide exceptional customer service from check-in to check-out.
• Answer phones, schedule appointments (Dentrix), and manage the daily schedule efficiently.
• Verify dental insurance benefits accurately and in a timely manner.
• Clearly communicate insurance coverage, co-pays, deductibles, and treatment estimates to patients.
• Submit and follow up on insurance claims as needed.
• Maintain accurate patient records and documentation.
• Collect payments and review financial arrangements with patients.
• Coordinate with clinical team to ensure smooth patient flow.
• Handle patient questions and concerns professionally and compassionately.

Qualifications

• Minimum 1–2 years of experience in a dental office (required).
• Proven experience with dental insurance verification (required).
• Strong customer service and communication skills.
• Knowledge of dental terminology and procedures.
• Experience with dental practice management software (Dentrix).
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-oriented mindset.

What We’re Looking For

• Someone who genuinely enjoys helping patients.
• A dependable, proactive team member.
• A problem-solver who takes initiative.
• Professional, polished, and confident when discussing finances.

Benefits

• Competitive pay based on experience.
• Paid time off.
• Supportive team environment.
• Opportunities for growth.