Front Desk Pro: Guest Experience & Upsell Expert

Ascent Hospitality; Montgomery (AL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package (Health, Dental, Vis​

Zusammenfassung

Ascent Hospitality is seeking a Front Desk Agent to deliver outstanding guest service at our property. You will greet guests, assist with check-in/check-out, upsell services and ensure a seamless experience across departments.

The role requires strong communication, organizational skills, and the ability to work flexible shifts in a fast-paced hotel environment. English proficiency and computer literacy are essential for daily operations.

Qualifikationen

• High school education or equivalent required; some college preferred.
• Previous experience as a hotel Front Desk Agent preferred.
• Excellent communication and organizational skills.
• Ability to understand, read, write and speak English.
• Familiar with a computer and typing on keyboard.

Aufgaben

• Greet guests with a friendly welcome and maintain eye contact.
• Provide information about hotel, rooms, rates and amenities.
• Maximize occupancy and achieve the highest average rate.
• Process check-in/out and verify payments and IDs; balance cash bank.
• Handle guest complaints promptly and professionally.
• Communicate with housekeeping to ensure rooms are ready at check-in.

Kenntnisse

Communication

Organizational skills

Customer service

Flexible shifts

English proficiency

Team player

Ausbildung

High school education or equivalent

Some college preferred

Tools

Computer keyboard

Jobbeschreibung

Ascent Hospitality is seeking a Front Desk Agent to deliver outstanding guest service at our property. You will greet guests, assist with check-in/check-out, upsell services and ensure a seamless experience across departments.

The role requires strong communication, organizational skills, and the ability to work flexible shifts in a fast-paced hotel environment. English proficiency and computer literacy are essential for daily operations.