Guest Experience Concierge - Front Desk

Ascent Hospitality; West Lafayette (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to provide exceptional guest service at the front desk. You will handle check-ins/outs, upsell opportunities, and guest inquiries to ensure a memorable stay.

Responsibilities include processing payments, maintaining brand standards, and coordinating with housekeeping to ensure rooms are ready for arrival and departure. Flexibility in schedule is required, and prior front desk experience is preferred.

Qualifications

• Excellent communication and organizational skills.
• Ability to read, write and speak English; communicate with guests and Team Members.
• Familiar with computer use and office equipment (e.g., copier, printer, phone).
• Experience as a hotel Front Desk Agent preferred

Responsibilities

• Maintain professional dress and conduct at all times.
• Greet guests with a friendly welcome and provide information about rooms, rates and amenities.
• Process registrations and payments, balance cash when applicable.
• Promote brand standards and loyalty programs; upsell to generate revenue.
• Coordinate with housekeeping to ensure rooms are ready at check-in and check-out times.
• Respond to guest complaints promptly and professionally.

Skills

Communication skills

Organizational skills

English proficiency

Computer keyboard/booking systems

Customer service

Education

High school or equivalent

Some college preferred

Job description

Ascent Hospitality is seeking a Front Desk Agent to provide exceptional guest service at the front desk. You will handle check-ins/outs, upsell opportunities, and guest inquiries to ensure a memorable stay.

Responsibilities include processing payments, maintaining brand standards, and coordinating with housekeeping to ensure rooms are ready for arrival and departure. Flexibility in schedule is required, and prior front desk experience is preferred.