Front Desk Attendant

Wood-Dale-Park-District; Wood Dale (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Part Time PTO after one year

Fitness Studio/Open Gym membership -EM

Pool Pass for Employee Only

Discounts on recreation programs

Discounts on golf greens fees

Discounts on Pro Shop Purchases

One hour bay time – Employee

Job summary

Wood-Dale-Park-District's Wood Dale Recreation Center is hiring a Front Desk Attendant to greet visitors, answer phones, process registrations and payments, and provide information. The role involves light data entry, filing, and general office tasks, with shifts mainly mornings on weekdays and occasional evenings or weekends.

Qualified applicants should be 18+, have a high school diploma or GED, and strong English communication. Bi-lingual helpful.

Qualifications

• Excellent customer service and professional communication.
• Ability to process registrations and payments accurately.
• Proficient with Microsoft Office and data entry.
• Bi-lingual a plus but not required.
• First Aid/CPR/AED certification within 30 days of hire; certification preferred.

Responsibilities

• Answer the telephone, transfer calls, and take accurate messages for staff.
• Process registrations, refunds, transfers, and membership sales.
• Maintain a good rapport with customers and provide exceptional service.
• Open and/or close the facility when needed.
• Attend staff training sessions and communicate with staff.

Skills

Customer service

Communication skills

Monetary transactions

Data entry

Office multitasking

Education

High school diploma or GED

Some college coursework

Tools

ActiveNet

Microsoft Excel

Microsoft Word

Recreation software

Job description

Position Summary:The Front Desk Attendant is responsible for greeting and welcoming customers, answering the phone, processing registrations and payments, and answering diverse informational questions. In addition, various office duties, such as copying, filling, typing, data entry and organizing will be performed.Work Location:Wood Dale Recreation Center, 111 E. Foster Ave., Wood Dale, IL 60191 and various parks and facilities throughout the DistrictHoursGeneral hours of work are weekday mornings. Might occasionally be asked to cover an evening or weekend shift. Must have the ability to work a flexible schedule based on the operational needs of the Park District. The front desk is open the following hours:Monday – Friday – (first shift) 8:25am – 3:00pm (second shift) 3:00pm – 9:00pmSaturday – 8:00am – 3:00pmSunday – 8:00am – 12:00pmWe are currently specifically hiring for first shiftMonday, Tuesday, Wednesday or Thursday - 8:25am - 3:00pmApproximately an average of 13 - 19 hours per weekBenefits:Part Time -NON- IMRFPart Time PTO – After one year of employment. Based on years of service and hours workedRecreational BenefitsFitness Studio / Open Gym membership -Employee OnlyPool Pass for Employee OnlyDiscounts on recreation programs & Facility rentals – Employee OnlyDiscounts on golf greens fees & cart rentals - Employee & immediate familyDiscounts on Pro Shop Purchases – Employee OnlyOne hour bay time – Employee only (1 per day)Discounts on food purchases at Salt Creek Golf Club and 390 Golf Experience – Employee OnlyImmediate family is defined as spouse & dependent children – no extended family includedSupervision:Supervisor: Recreation SupervisorThis position supervises: No supervisory responsibilitiesEssential Job Functions:Demonstrates Park District customer service standards.Answer the telephone, transfer calls, and take accurate messages for staff.Performs various office duties, including but not limited to, filing, copying, data entry, typing, etc.Process registrations, refunds, transfers, and membership sales.Maintains a good rapport with all customers and provides exceptional customer service.Open and/or close the entire facility when needed.Maintains a current and accurate knowledge of all Park District programs, special events and facilities as well as those within the community.Follows Park District and departmental safety, personnel and administrative policies, procedures, and ordinances.Attend staff training sessions as scheduled.Communicate with staff through oral and written communication.Maintains a clean and organized work environment.Adhere to dress code.Assists other staff with various projects/assignments, as directed.Attend work on regular basis.Perform related job duties as assignedAttends meetings, as assignedComplete necessary forms and logs for programs and agencyRequirements / Qualifications:A minimum age of 18 is required for this positionHigh school diploma or GED Certificate; some college coursework preferredPrior office and/or customer service experience preferredMust be able to read, write, speak and understand English. Bi-lingual a plus but not required.Knowledge of:Recreation software, ActiveNet knowledge preferred but not requiredMicrosoft Office and the ability to learn special recreation softwareAbility to:Work in a year-round position with a variety of weekday, weeknight and weekend shiftsAbility to handle a variety of tasks/situations at one time.Ability to be patient and courteous.Ability to communicate both orally and in writing.Ability to maintain a flexible work schedule.Ability to accurately handle monetary transactionsSkills in:Excellent customer service skillsMicrosoft Excel and WordCapacity to learn ActiveNet recreation registration softwareAbility to speak and write effectively & clearlyCapacity to demonstrate strong leadership skillsRequired Certifications:First Aid/CPR/AED certification within 30 days of hire; First Aid/CPR/AED certification preferred.Work Environment and Physical Demands:Primarily indoor environment with fluorescent lighting, heating and air conditioning. Must be able to sit for long periods of time.