Front Desk & Patient Support Specialist

Silversmith Capital Partners; Jacksonville (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities, ensure excellent patient service for in-person and telehealth visits, and support clinicians. The role includes handling scheduling, billing inquiries, and insurance verification at a Jacksonville location.

Starting compensation is $20.25/hour with potential quarterly bonuses. Benefits include medical, dental, vision, and retirement options.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Excellent written and verbal communication skills.
• Proficient in using Microsoft Office and EMRs; HIPAA-compliant handling of patient information.

Responsibilities

• Create a positive work environment and support clinician engagement and LFST culture.
• Manage front desk, greet and check patients in/out in a courteous manner.
• Assist patients with payment, scheduling, and portal/billing questions.
• Manage queues in the phone system to ensure timely service and customer satisfaction.
• Assist patients with telehealth access and portal troubleshooting, as needed.
• Triage urgent patient requests by routing to the proper department.
• Collect co-pays and account balances at time of service.
• Verify insurance eligibility and resolve related issues.
• Provide clinician support by handling admin tasks and correspondence.
• Coordinate with clinicians on patient questions and appointment accuracy.

Skills

Multitasking

Independent work

Strong communication

MS Office

HIPAA compliance

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities, ensure excellent patient service for in-person and telehealth visits, and support clinicians. The role includes handling scheduling, billing inquiries, and insurance verification at a Jacksonville location.

Starting compensation is $20.25/hour with potential quarterly bonuses. Benefits include medical, dental, vision, and retirement options.