Mental Health Front Desk & Patient Support Specialist

lifestance; Sanford (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance (short & long)

Life insurance

401(k) with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Sanford, FL location. You will ensure quality customer service for in-person and remote patients and clinicians, handling schedules, admissions, and related administrative tasks.

The role emphasizes teamwork, strong communication, and HIPAA-compliant processes, with a focus on creating a welcoming, efficient patient experience and supporting clinicians throughout daily operations.

Qualifications

• High School diploma or equivalent required.
• Associates or Bachelor's degree preferred.
• 1+ years of experience in healthcare operations or customer service.

Responsibilities

• Manage front office daily activities for the practice location.
• Provide excellent customer service to in-person and remote patients and clinicians.
• Assist with scheduling, billing questions, and portal support.
• Greet/check in/out patients; manage queues in phone system.
• Support telehealth access and insurance eligibility verification.
• Maintain a clean, organized office environment and liaise with clinicians.

Skills

Multitasking

Customer service

Communication skills

Teamwork

HIPAA compliance

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Tools

MS Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Sanford, FL location. You will ensure quality customer service for in-person and remote patients and clinicians, handling schedules, admissions, and related administrative tasks.

The role emphasizes teamwork, strong communication, and HIPAA-compliant processes, with a focus on creating a welcoming, efficient patient experience and supporting clinicians throughout daily operations.