Mental Health Front Desk & Patient Care Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Sanford (FL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Sanford, FL is seeking a Practice Coordinator to manage front office daily activities, ensuring exceptional patient service for in-person and remote patients and clinicians. The role includes scheduling, billing support, and front desk duties within a prominent mental health practice.

The ideal candidate has 1+ year in healthcare operations or customer service, with High School completion and preferred associate/bachelor’s degree.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.

Responsibilities

• Manage front office daily activities and ensure quality client service.
• Assist patients with scheduling, billing questions, and portal access.
• Verify insurance eligibility and collect co-payments.
• Support clinicians with administrative tasks (letters, faxes, etc.).
• Triaging urgent requests and directing to the proper department as needed.
• Maintain a clean, welcoming reception area and professional environment.

Skills

Multitasking

Teamwork

Communication

HIPAA compliance

MS Office, EMR

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Sanford, FL is seeking a Practice Coordinator to manage front office daily activities, ensuring exceptional patient service for in-person and remote patients and clinicians. The role includes scheduling, billing support, and front desk duties within a prominent mental health practice.

The ideal candidate has 1+ year in healthcare operations or customer service, with High School completion and preferred associate/bachelor’s degree.