Front Desk Patient Services Specialist I

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Job summary

Jefferson University Physicians in Philadelphia is seeking a Patient Services Associate I to warmly greet patients, process arrivals and departures, verify insurance and referrals, and collect demographic information at the outpatient front desk.

The role supports a smooth patient flow, adheres to HIPAA and regulatory standards, and collaborates with staff to deliver the Jefferson Experience.

Qualifications

• Must communicate courteously with patients and visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

Multitasking

Confidentiality

Tools

EPIC

Job description

Jefferson University Physicians in Philadelphia is seeking a Patient Services Associate I to warmly greet patients, process arrivals and departures, verify insurance and referrals, and collect demographic information at the outpatient front desk.

The role supports a smooth patient flow, adheres to HIPAA and regulatory standards, and collaborates with staff to deliver the Jefferson Experience.