Patient Services Rep I – Clinic Front Desk

Mercy; Cape Girardeau (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Full-Time Patient Service Representative for the CV & Thoracic Surgery Clinic. The role involves front desk duties, patient check-in, data entry, scheduling, and maintaining patient privacy.

Ideal candidates have a high school diploma, strong communication, excellent customer service, and the ability to work calmly under pressure. Training is provided post-hire.

Qualifications

• Strong verbal and written communication is essential for interacting with patients and staff.
• Proficiency in basic computer skills for data entry and word processing.
• Outstanding customer service skills to engage patients and visitors professionally.
• High accuracy in entering patient information and handling documentation.
• Ability to maintain patient privacy and follow confidentiality policies.
• Flexibility to adapt and stay composed in a fast-paced clinic environment.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and coordinate check-in/check-out processes at the front desk.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Assist patients with inquiries, directing them to the appropriate clinic areas as needed.

Skills

Communication

Computer skills

Customer service

Attention to detail

Privacy & confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Full-Time Patient Service Representative for the CV & Thoracic Surgery Clinic. The role involves front desk duties, patient check-in, data entry, scheduling, and maintaining patient privacy.

Ideal candidates have a high school diploma, strong communication, excellent customer service, and the ability to work calmly under pressure. Training is provided post-hire.