Front Desk Patient Experience Specialist (Part-Time)

Mercy; Saint Robert (MO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Saint Robert, Missouri is seeking a Part-Time Patient Service Representative to greet patients, verify information, and manage front desk workflows with professionalism and care.

As the first contact, you will support scheduling, check-in/check-out, and answer questions while maintaining privacy and accuracy. Strong communication and basic computer skills are essential, with training provided to ensure seamless patient experiences.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• The PSR is the first point of contact for patients and visitors and ensures a positive patient experience by managing front desk operations and workflows.
• Greet patients, verify information, and assist with scheduling and check-in/check-out processes.
• Maintain privacy and confidentiality in all patient interactions.

Skills

Verbal communication

Written communication

Basic computer skills

Data entry

Customer service

Attention to detail

Confidentiality and privacy

Adaptability under pressure

Front desk training readiness

Education

High school diploma or equivalent

Job description

Mercy in Saint Robert, Missouri is seeking a Part-Time Patient Service Representative to greet patients, verify information, and manage front desk workflows with professionalism and care.

As the first contact, you will support scheduling, check-in/check-out, and answer questions while maintaining privacy and accuracy. Strong communication and basic computer skills are essential, with training provided to ensure seamless patient experiences.