Patient Services Front Desk Specialist

MyMichigan Health; Midland (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

MyMichigan Health is seeking a friendly front-desk assistant to provide clerical and receptionist support in the practice. You will manage patient flow, verify insurance, schedule appointments, and collect payments while maintaining HIPAA compliance and a high level of customer service.

The role requires strong computer skills, familiarity with EMR and practice management systems, and the ability to work with diverse patients and families in a professional manner.

Qualifications

• Education: High School Diploma; an Associate degree preferred.
• Two years in medical office or similar setting preferred.
• Knowledge of medical terminology and office policies.

Responsibilities

• Greet and assist patients; answer phones promptly and courteously.
• Verify and update patient information and insurance details.
• Schedule appointments using practice management and EMR systems.
• Register new patients; collect copays; explain policies.
• Schedule tests/procedures, process referrals and authorizations.

Skills

Customer service

Phone etiquette

Medical terminology

Keyboarding

Interpersonal skills

Education

High School Diploma

Associates degree preferred

Tools

Medifax

EMR

Iterminal

Population health registry

Job description

MyMichigan Health is seeking a friendly front-desk assistant to provide clerical and receptionist support in the practice. You will manage patient flow, verify insurance, schedule appointments, and collect payments while maintaining HIPAA compliance and a high level of customer service.

The role requires strong computer skills, familiarity with EMR and practice management systems, and the ability to work with diverse patients and families in a professional manner.