Front Desk & Patient Services Specialist

Ankle & Foot Centers of America; Fayetteville (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Ankle & Foot Centers of America in Fayetteville, GA is seeking a Patient Service Representative to support clinic operations at the front desk. You will check patients in and out, verify information, schedule appointments and handle payments with accuracy and courtesy.

This non-exempt, full-time role requires excellent communication, teamwork, and proficiency with front-office software. Training will be provided; you will represent the practice with professionalism and HIPAA-compliant conduct.

Qualifications

• High School diploma or equivalent.
• Two to four years of experience in the health care industry.

Responsibilities

• Greet patients and visitors with a smile.
• Enter and update patient demographics.
• Complete insurance verifications for all patients.
• Exhibit excellent communication skills over the telephone and in-person.
• Create correspondences, reports, memos and forms as requested by physicians and/or administration.
• Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information.
• Check patients in and out in a timely and professional manner.
• Collect co-payments, deductibles, co-insurance and back balances for all services at check-in.
• Demonstrate excellent customer service skills in all interactions.
• Work as a team with all departments within the company.
• Print new patient documents and forms as-needed.
• Maintain inventory and submit front office supply order to administration.
• Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times.
• Copy medical documents as requested following the proper procedures.
• Distribute mail, faxes and routine correspondences.
• Complete bank deposits as-needed.
• Submit accurate End-of-Day (EOD).
• When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered.
• Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations.
• Additional job related duties or projects as needed.

Skills

Effective communication skills

Teamwork oriented

Initiative

Proficient computer skills

Ethical conduct

Proficient typing skills

Education

High School diploma or equivalent

Job description

Ankle & Foot Centers of America in Fayetteville, GA is seeking a Patient Service Representative to support clinic operations at the front desk. You will check patients in and out, verify information, schedule appointments and handle payments with accuracy and courtesy.

This non-exempt, full-time role requires excellent communication, teamwork, and proficiency with front-office software. Training will be provided; you will represent the practice with professionalism and HIPAA-compliant conduct.